Course Code: CI061BR
Course Level: 5
Award Title: FETAC/QQI Level 5 Certificate in Office Administration
QQI Code: 5M1977
Duration: 1 Year
Entry Requirements
Leaving Certificate or Leaving Certificate Applied or LCVP or FETAC/QQI Level 4 Award. Equal consideration will be given to mature applicants (those aged over 23) who do not meet these entry requirements.
Course Description
This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers. Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.
Course Content
Information and Administration
Word Processing
Customer Service
Communications
Database Methods
Text Production
Spreadsheet Methods
Desktop Publishing
Work Experience
Reception and Frontline Office Skills
Career Opportunities
This course equips students with the qualifications and skills for employment in office administration. The specialist modules enhances employment opportunities to work as a receptionist or front office specialist.
Progression Opportunities
At Cavan Institute: Graduates of this course may progress to the FETAC/QQI level 6 Certificate in Administration and IT for Business or the level 6 Business Studies course, both available at Cavan Institute.
Elsewhere: Graduates of this course are eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to year one of a range of higher certificate and degree programmes at Institutes of Technology and Universities (please check with the particular institution regarding local eligibility requirements).
